Today, we gather information from the Internet, newspapers, magazines and other periodicals. Typically, we just reach for the telephone. There are, however, some contemporary challenges that come with using this venerable device. Whether we are calling about insurance coverage (health or property and casualty), credit card information (stolen cards, limits and payments) or just to make an appointment with a physician, we frequently get caught in “voice mail hell.” (I’m sure there are many other adjectives that could be used for this, but we need to keep it printable!).