This is the second in a series of real client stories. As previously stated, during these past 27 years, I have learned through trial and error that what our clients really want is confidence, leadership, and an authentic relatioinship with their advisory firm. You can read more about how we define confidence, leadership, and an authentic relationship in the first article by visiting: R.W. Rogé & Company.
Below are real client stories that, I believe, represent the kind of authentic relationships we have with our clients. We have obtained their permission to publish their story, but we have changed their names to protect their privacy.
Story #3. The Long-Term Plan
Mr. Green—Client Since 2012
Mr. Green is the owner and founder of an environmental remediation company, which provides technical field services to support a variety of industrial and environmental needs.
His accountant referred Mr. Green to us. It was apparent from our very first meeting that this young man was a natural born entrepreneur. He recognized that he was unable to manage his personal financial future, and that he needed help to define and achieve his goals. He wasn’t sure, however, about the value that a financial plan would have for him.
We worked together to develop a comprehensive financial plan that identified many financial goals from the present through the remainder of his life. These goals included growing his business, establishing a systematic savings plan, extensive travel, purchasing a larger boat, getting married, a future home on the North Shore of Long Island, and a vacation home in retirement.
As part of the process, we also reviewed his life and disability insurance and made recommendations that provided him with substantially better coverage at a much lower cost.
Mr. Green now has a road map he can use to measure and evaluate his progress as well as make changes and course corrections along the way as his circumstances change. Mr. Green now sees the value in having a comprehensive financial plan. He has even volunteered to be a client reference for our firm and has had a positive impact on new clients who have recently selected R. W. Rogé & Company for their wealth management needs.
Told By Christopher Wills, CFP®, CFA®, CPA-Director of Wealth Management
Story #4. The Life Transition
Ms. La Fleur—Client Since 1992Ms. La Fleur, a widow, is a retired teacher who took care of her mother and aunt in her home in Huntington, New York. From the beginning, we had camaraderie since I had taken care of my own mother in my home for 10 years. She used to lovingly call her mom and aunt “Arsenic and Old Lace.” We started to chat, and I found out that Ms. La Fleur was a French teacher. I told her that I took French in high school but had a “not so great teacher!” We would exchange little French phrases when we said goodbye to one another.When both her mother and aunt passed away, Ms. La Fleur began to travel. She would call and let me know where she was going and tell me about all the great things she had done and the sights she had seen after she returned.
She called one day and started to talk about estate planning and asked what she should do about the house and who would take care of her. She did not want her children to have to care for her (three do not live locally; another does but has younger children). We discussed a life estate and other types of planning. It did not come up again until she came to our office in December 2011. We chatted over a cup of coffee and discussed Jefferson’s Ferry, a CCRC (Continuing Care Retirement Community). I told her about my husband’s parents and other clients we had who really enjoyed living there. Many had made new friends whom they considered “their new family.” She thought this sounded, as only Ms. La Fleur can say it, “Fabulous!” I told her I’d be happy to set up a meeting with the marketing director and attend the meeting with her.
It was love at first sight! After the meeting, Ms. La Fleur put her house on the market, had her son (who is a physician) and daughter visit Jefferson’s Ferry, and they were very impressed as well. Ms. La Fleur was initially going for the small apartment in Independent Living. I said that coming from a big house was going to be a big change and suggested she choose a larger apartment. She had been shown one that she absolutely loved that was in a great location and had a great view. This was the apartment she finally moved to, and she truly loves her new life at Jefferson’s Ferry! Ms. La Fleur’s children thanked her for “taking charge of her own destiny” and easing their concerns about her well-being.
We have helped many clients through the transition of selling their homes and shifting to a new life free of “home ownership hassles” and enjoying their “spare time.” Many clients have told us that “they are so busy in retirement that they did not know how they were able to work full time!” That’s a success story in itself!
-Told by Rosanne Rogé, CSA, RFG, CFP®-Managing Director
I hope these stories and those that follow will help you understand some of the things we do every day at R. W. Rogé & Company, Inc. Our work is about helping people to plan, achieve, and live the life they want.If you or perhaps someone you know could use our services, please let us know. We would be happy to set up a complimentary initial meeting.
Clients who have referred family and friends tell us that they feel grateful knowing their referral helped that person improve their financial situation often beyond what they thought possible. Friends or family who previously were floundering financially are now facing the future with a new feeling of confidence, leadership, and an authentic relationship.